RapportCMS is a leading provider of on demand hosted call centre technology.
With over 7 years development and more than 20 million customer interaction per year globally, RapportCMS provides Call Centre technology as a service.
RapportCMS task is clear. Call Centres are as much about business process, information sharing and capture as it is about technology. RapportCMS enables advanced technical capabilities in a highly efficient, secure on demand environment that leaves our customers free to focus on people, process and outcomes.
RapportCMS unlocks the human capital in your organisation by enabling a virtual call centre as you need it and where you need it.
Group Overview
The Unity4 Group, proudly Australian owned and managed, is focused on developing and deploying the world’s best home based agent contact centre services.
The Group consists of the following companies:
- Unity4 Pty Ltd – The leading provider in Australia of home based call centre agents and services
- RapportCMS Pty Ltd– Developer and host of the RapportCMS suite of Contact Centre System Solutions
- AffinityCMS Pty Ltd – Master Reseller and Channel Manager for RapportCMS and associated technologies
Over time, the Group has developed and expanded its technical capabilities and is now in a position to make these technologies - whether home based, insourced, outsourced or a combination - generally available in a hosted environment.
The outstanding achievements of Unity4’s outsourcing business are a clear indication, and primary reference, to the success of the business model and technology deployed.
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Unity4
Unity4 is an ISO9001:2000 certified, full service, outsource contact centre provider. We utilize voice, SMS, email, fax and mail to communicate with our clients in a seamless, one-to-one manner.
Unity4:
- was established September 2000
- is 100% Australian Owned
- has been profitable in every year of operation
- enjoys annual growth rate of 50-100%
- employs agents who are 100% home based
- Unity4 operates successfully in many market segments including: Tele-Services, Market Research, Pharmaceutical Marketing, Financial Services Marketing, Charity Services and Federal/State Government communications
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Rapport CMS
RapportCMS Pty Ltd as a company is heavily focused on research and development and operates independently to ensure the very highest quality of product development in a timely manner which meets customer and market requirements.
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AffinityCMS
AffinityCMS is the latest member of the Unity4 group. The decision to deploy
RapportCMS as a stand alone technology platform, locally and internationally, requires a simple yet effective distribution channel. AffinityCMS is responsible for the distribution of the
RapportCMS hosted solution.
AffinityCMS, in association with RapportCMS, works closely with a select group of Value Added Resellers who in turn, offer the
RapportCMS platform to their customers and prospects.
AffinityCMS provides all necessary sales and marketing support to partners and their customers to ensure successful deployment and ongoing customer satisfaction.
AffinityCMS has enjoyed considerable success since it’s inception in late 2006 with the
RapportCMS Solution deployed at:
- News Ltd
- Vodafone Australia
- SalesWorks
- NRMA
