• Add to favourite
  • If you have been provided
    with a RAPPORTCMS login...

    Please click on the link below...
RAPPORTCMS enjoys close, interactive working relationships with all of customers. Our service dealings are open and honest as we find that this style of partnership fosters a learning environment within which we can work together to improve how we deliver your requirements.

Upon receipt of a signed Proposal, a Client Services Manager is appointed to consult with your business to understand requirements. The Client Services Manager will also manage the process of implementation and day to day account management.
The RAPPORTCMS Client Services role is to fulfil your needs taking into account:
Interaction Scripting: With years of call centre experience we can help you draft and refine your agent interactions within Teleworker, the RAPPORTCMS agent interface, for maximum effectiveness. We can also quickly identify areas where interactions are failing and we make a commitment to process most change in days not weeks.
Statistics: What is your conversion ratio? Where is your program performing best? What custom reports can we create to help you get the most value out of your program? Knowledge is power, and power yields results. Your Client Services Manager will work with you to ensure that the format for your reports can be used by you to lock in learning and analyse results.
Communication: As a matter of course, we conduct regular 'work in progress' meetings with your team. These are used to review formally our performance and to plan upcoming events or changes. These minuted meetings become a central reference point to the progress of the service, and the management and resolution of challenges as they arise.
The appointment of your Client Services Manager complements the involvement of our senior management team. They will continue to have regular contact and will maintain a watching brief on your requirements and where appropriate, attend WIP and review meetings.