RapportCMS, through our reseller network, enjoys close, interactive working relationships with all of our ends users. Our service dealings are open and honest as we find that this style of partnership fosters a learning environment within which we can work together to improve how we deliver your requirements.

Upon receipt of the acceptance section of a Service Agreement, a Project Manager is appointed to implement, execute and manage your requirements. This Project Manager is the primary day to day contact and responsible for communicating on a regular basis with you, your own team members and the RapportCMS team.

The RapportCMS Project Manager's role is to fulfil your needs taking into account:

• Scripting: With years of call centre experience we can help you draft and refine your agent scripts for maximum effectiveness. We can also quickly identify areas where scripts are failing and we make a commitment to process most change requests you make in less than a day.
• Statistics: What is your conversion ratio? Where is your program performing best? What custom reports can we create to help you get the most value out of your program? Knowledge is power, and power yields results. Your Project Manager will work with you to ensure that the format for your reports can be used by you to lock in learning and analyse results.
• Communication: As a matter of course, we conduct regular 'work in progress' meetings with your team. These are used to review formally our performance and to plan upcoming events or changes. These minuted meetings become a central reference point to the progress of the service, and the management and resolution of challenges as they arise.
  
  

Unlike our some of our competitors, the appointment of your Project Manager complements the involvement of our senior management team. They will continue to have regular contact and will maintain a watching brief on your requirements and where appropriate, attend WIP and review meetings.